Frequently Asked Questions (FAQ)

'If This Then That' is a third-party service that you can use to automate how your hearing aids, home devices, phone apps and websites work with each other, through rules (or 'Applets').

Yes. In order for your hearing aids and your Oticon ON App to connect to IFTTT, you need to create an Oticon IFTTT channel.

We do not store any kind of personal data. The only data which is used for IFTTT is the triggers and actions you can see in your IFTTT account. Please see our privacy statement here for more information.

No. There is no cost/fee for using the IFTTT service. So aside from the use of your Internet connection, there is no cost associated with the Oticon IFTTT channel.

We believe that the 'Internet of Things' (the integration of products and services) will have great value for many people in the future. For us, it is natural to complement our premium hearing care solutions with this technology so that users have the freedom to experiment. In time, this can inspire us to make even greater solutions.

It is pretty straightforward. You log into IFTTT and select 'New Applet'. Please find inspiration and guides on on.oticon.com

Yes. To get started, you need to have an IFTTT account and an Oticon IFTTT channel.

Once you have installed the Oticon ON app, select the IF section and select 'get started'.  From there, you will be guided through the creation of your Oticon IFTTT user channel.

Yes. You decide what happens to your hearing solution. It is your personal system with your personal channel.

Not directly. But if you make an Applet that is affected by other events in the house such as turning on the TV, that action will control your hearing aid.

All actions and triggers work on both platforms except for the action that reads out text as speech. At present, this action is only available on iOS.

Definitely. One of the reasons for we began this project is to engage people who use our hearing aids in defining the future for these types of solutions. Ideas can be posted in the forum.

For now we support: battery low, program change, connection established, connection lost, volume, program change, mute.

For now we support: Set a program, increase volume, decrease volume and 'play text to speech' (the latter is only available in the iOS app).

The list continues to grow. Please see the overview of all channels on IFTTT.com

Not in terms of using your Oticon Opn hearing aids. But you might well find something that you benefit from in terms of experimenting and finding new, convenient and effective ways of using your hearing aids in everyday situations.

Not long. If you are accustomed to using the Internet, it takes less than half an hour to make a simple Applet. You can see two basic examples here and here.

No. It requires no additional power from the hearing aids to use IFTTT because the information used in the Oticon channel is already available in the App.

Yes. In the Oticon ON App, you can turn off IFTTT services (and turn them back on again).

No. Your IFTTT account is personal.

We can’t guarantee that it will always work, since this depends on many factors such as Internet connections and other services that are beyond our control.

It is just as reliable as any other Internet service. We recommend using IFTTT for convenience and entertainment purposes.

Right now, the only hearing aid on the market which can be used with IFTTT is Oticon Opn.

Yes and no. There is a limited amount of actions and triggers available in the Oticon channel. But at the same time, there is almost no limit to the number of combinations of services and Applets you can make.

Your hearing aids and your Oticon IFTTT channel are personal. However, you can make a wide range of Applets where you can share services and integrate functionality with each other. We invite you to discuss this further and share ideas in the forum.

All your user information is well protected and safe. Our system is as safe as your login information, however, we cannot give any guarantees beyond our own channel. For more information you can see IFTTT.com.

It is no problem at all. Once they are paired with your phone, Oticon ON App ensures that you can continue to use your IFTTT Applets.

As long as they are Oticon Opn hearing aids, it's not a problem. However, no other hearing aids will work with IFTTT at present.